Web2 de dez. de 2024 · The study, conducted between January and March 2024 amongst 990 Australian businesses, found the average NPS across all categories was +8 with 28% of suppliers rated in the detractor territory (score of 0-6), 37% in the passive territory (score of 7-8) and 35% in the promoter territory (score of 9-10). These numbers included all … Web9 de out. de 2024 · Only 10% of brands in the UK have a net promoter score (NPS) of 40 or more, with logistics, energy and water emerging as the worse sectors for delivering on customer satisfaction. Insurer NFU Mutual (70) is the company with the highest NPS in the UK, according to Bain & Company’s first UK Consumer Study shared exclusively with …
What Do Companies with High Net Promoter Score Have in …
Web16 de nov. de 2024 · This year Forrester saw a positive movement in NPS: Ten of 14 industries and 45 of 250 Brands improved their scores. Despite changes across the field, most industry leaders prevailed – only ... WebAccording to SurveyMonkey, the average net promoter score is +32 and the following ranges are the generally accepted ratings for bad or good NPS: -100-1: Lots of room for improvement. +0-30: Acceptable average range, with clear space to grow. 30-50: You have more happy than unhappy customers. 51-69: Excellent, above-average score. ireland 101 map
NPS Benchmarks 2024: What is a Good Net Promoter Score?
Web18 de out. de 2024 · Since its introduction in Harvard Business Review, 16 years ago, the Net Promoter Score, or NPS, has become a foundational business metric. Based on a single question—On a scale of 0 to 10, ... WebNPS Scores for Top Companies (Ranked Highest to Lowest) 1. Princeton Mortgage, NPS score = 98. Princeton Mortgage was founded in 1983 as a licensed mortgage banker … WebBear in mind that there will always be some debate over top consumer brand NPS scores. For example, last year PCMag found that Apple's NPS score was 65, whereas Satmetrix came up with a score of 57. At CustomerGauge, we took the average across multiple of the latest sources and products and found that Apple's NPS score was 61. ireland 10y bond yield